Privacy policy
SuperSpoon operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.
SuperSpoon is hosted on Shopify Inc., which provides the e-commerce platform that enables us to deliver the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services, make a purchase, or otherwise interact with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to data protection and personal information handling.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means any information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include anonymized or de-identified data.
Depending on your interaction with our Services and applicable law, we may collect:
a) Contact Information
Name, billing address, shipping address, email address, and phone number.
b) Payment Information
Payment method details (credit/debit card information, transaction data, billing details). Payment processing is handled securely by third-party providers.
c) Account Information
Username, password, preferences, and account settings.
d) Transaction Information
Purchase history, returns, exchanges, cancellations, cart activity, and wishlist data.
e) Communications
Any information you provide when contacting customer support or communicating with us.
f) Device & Technical Data
IP address, browser type, device information, operating system, and network information.
g) Usage Data
Information about how you interact with our website, including pages viewed, time spent, and navigation behavior.
2. How We Collect Personal Information
We collect personal information from the following sources:
- Directly from you (e.g. when placing an order, creating an account, or contacting us)
- Automatically through cookies, pixels, and similar technologies
- From service providers (e.g. payment processors, shipping partners, analytics providers)
- From Shopify and integrated third-party platforms
3. How We Use Your Personal Information
We use your information for the following purposes:
a) To Provide Services
To process orders, accept payments, arrange shipping, manage returns, and maintain your account.
b) To Improve and Personalize Experience
To enhance our website, recommend products, and optimize user experience.
c) Marketing and Advertising
To send promotional communications (where permitted by law) and display relevant ads based on browsing and purchase activity. You may opt out at any time.
d) Security and Fraud Prevention
To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
e) Customer Support
To respond to inquiries, provide assistance, and manage customer relationships.
f) Legal Compliance
To comply with applicable laws, regulations, legal requests, and enforce our terms and policies.
4. Sharing of Personal Information
We may share your personal information in the following circumstances:
- With Shopify and service providers (payment processing, shipping, analytics, hosting, customer support)
- With marketing and advertising partners
- When required by law or legal process (e.g. subpoenas, court orders)
- In connection with business transfers (e.g. merger, acquisition, bankruptcy)
- With your consent or at your direction
All third parties are required to handle your information in accordance with applicable privacy laws.
5. Shopify Platform
Our store is hosted on Shopify, which processes certain personal data to provide and improve the Services.
Your data may be transferred to and processed by Shopify and its affiliates in multiple jurisdictions.
Shopify is responsible for certain data processing activities and provides additional information about its privacy practices at:
https://www.shopify.com/legal/privacy
6. International Data Transfers
Your personal information may be transferred, stored, or processed in countries outside your country of residence.
Where required by law (including GDPR and UK GDPR), we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to protect your data.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request data portability
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications
You can exercise these rights by contacting us at the email below.
We may require identity verification before processing requests.
You will not be discriminated against for exercising your privacy rights.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze performance
- Personalize content and advertising
You can manage cookie preferences through your browser settings.
10. Data Security
We implement reasonable technical and organizational measures to protect your personal data.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our Services are not intended for individuals under the age of majority in their jurisdiction.
We do not knowingly collect personal data from minors.
If we become aware of such data, we will take steps to delete it.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy, contact us at:
superspoon@use.startmail.com