Terms of service

OVERVIEW

Welcome to SuperSpoon (“we”, “us”, “our”). SuperSpoon operates this website, store, and all related services, content, tools, and products (the “Services”) to provide you with a curated shopping experience.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to offer the Services.

These Terms of Service (“Terms”) govern your access to and use of our Services, including any purchases made through our website.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use the Services.

These Terms include important legal provisions such as disclaimers of warranties, limitations of liability, and dispute resolution terms.


1. ELIGIBILITY & ACCOUNT

By using our Services, you confirm that:

  • You are the age of majority in your jurisdiction, or you have obtained parental/guardian consent
  • All information you provide is accurate, current, and complete
  • You are responsible for maintaining the confidentiality of your account credentials

You agree not to:

  • Share, transfer, or sell your account
  • Use false or misleading information

You are fully responsible for all activity under your account.


2. PRODUCTS & DESCRIPTIONS

We make reasonable efforts to display product information accurately.

However, we do not guarantee that:

  • Product colours or appearance will exactly match your device display
  • Product descriptions are error-free, complete, or always current

We reserve the right to:

  • Modify product descriptions at any time
  • Discontinue products without notice
  • Limit quantities per customer, region, or order


3. ORDERS & ACCEPTANCE

All orders placed through our website constitute an offer to purchase.

We reserve the right to:

  • Accept or reject any order at our discretion
  • Cancel or modify orders for any reason (including suspected fraud or pricing errors)

An order is only confirmed once payment has been successfully processed and we issue an order confirmation.

We may contact you if your order is changed or cancelled.

Returns and refunds are governed by our Refund Policy [LINK].


4. PRICING & PAYMENT

All prices are subject to change without notice.

Prices shown do not include (unless stated otherwise):

  • Taxes
  • Shipping fees
  • Customs duties or import charges

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.

You confirm that:

  • You are authorized to use the payment method provided
  • All charges will be honoured by your payment provider


5. SHIPPING & DELIVERY

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • External or force majeure events

Risk of loss transfers to you once the order is handed to the carrier.


6. INTELLECTUAL PROPERTY

All content on the Services, including text, images, graphics, logos, product designs, and software, is owned or licensed by SuperSpoon or its licensors and protected by intellectual property laws.

You may only use the Services for personal, non-commercial purposes.

You may not:

  • Copy, reproduce, modify, distribute, or exploit any content without written permission
  • Use our trademarks or branding without authorization

All rights not expressly granted are reserved.


7. THIRD-PARTY TOOLS

We may provide access to third-party tools or features.

These are provided “as is” and “as available” without warranties of any kind.

We are not responsible for:

  • Performance of third-party tools
  • Losses arising from their use

Your use of third-party tools is at your own risk.


8. THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for:

  • Content on third-party websites
  • Their policies, practices, or security

You access third-party sites at your own risk.


9. RELATIONSHIP WITH SHOPIFY

SuperSpoon is powered by Shopify, which provides the infrastructure for our store.

However:

  • All purchases are made directly with SuperSpoon
  • Shopify is not responsible for product quality, delivery, or customer service issues

You release Shopify from any claims arising from your transactions with SuperSpoon.


10. PRIVACY

Your use of the Services is subject to our Privacy Policy [LINK].

By using the Services, you acknowledge that your data may be processed by both SuperSpoon and Shopify in accordance with applicable privacy laws.


11. FEEDBACK

If you submit any feedback, reviews, or suggestions, you grant SuperSpoon a worldwide, perpetual, royalty-free license to use, modify, and publish such content for any purpose.

You confirm that:

  • You own or have rights to the content submitted
  • Your content does not infringe third-party rights
  • Your content is lawful and appropriate

We may remove or moderate content at our discretion.


12. ERRORS & INACCURACIES

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

This includes:

  • Pricing errors
  • Product descriptions
  • Availability

We may cancel orders affected by such errors.


13. PROHIBITED USES

You agree not to use the Services for unlawful or harmful purposes.

Prohibited activities include:

  • Violating any applicable laws
  • Infringing intellectual property rights
  • Fraudulent, abusive, or misleading activity
  • Uploading malware or malicious code
  • Scraping, data mining, or automated access without authorization
  • Attempting to bypass security measures

We may suspend or terminate access at any time for violations.


14. TERMINATION

We may suspend or terminate access to the Services at any time, without notice, for any reason.

Upon termination:

  • Your right to use the Services ends immediately
  • Certain provisions of these Terms will survive termination


15. DISCLAIMERS

The Services and all products are provided “AS IS” and “AS AVAILABLE”.

We do not guarantee that:

  • Services will be uninterrupted or error-free
  • Products will meet your expectations
  • Information is always accurate or complete

Some jurisdictions may not allow certain disclaimers, so parts may not apply to you.


16. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SuperSpoon shall not be liable for any indirect, incidental, special, or consequential damages, including:

  • Loss of profits
  • Loss of data
  • Product-related damages
  • Service interruptions

Our total liability shall not exceed the amount paid for the product giving rise to the claim.


17. INDEMNIFICATION

You agree to indemnify and hold harmless SuperSpoon and its affiliates from any claims arising from:

  • Your breach of these Terms
  • Your misuse of the Services
  • Violation of applicable law or third-party rights


18. GOVERNING LAW

These Terms shall be governed by the laws applicable in the jurisdiction where SuperSpoon is established.

Disputes shall be subject to the competent courts of that jurisdiction.


19. CHANGES TO TERMS

We may update these Terms at any time.

Changes will be effective once posted on the website.

Continued use of the Services constitutes acceptance of the updated Terms.


20. CONTACT

For questions regarding these Terms, contact:
superspoon@use.startmail.com